A teammate misfiles an order ticket. What should you do?

• A. Ignore the misfile and proceed with the original ticket
• B. Contact a supervisor about the error and wait for instructions
• C. Inform the teammate, correct the ticket, and ensure the order is fulfilled per the new details
• D. Refile the ticket yourself without informing anyone

Answer: (C)

When a ticket is misfiled, the key is to fix the mistake quickly through proper communication and accurate updating so the order is handled correctly. Inform the teammate about the error, correct the ticket with the new details, and make sure the order will be prepared and fulfilled according to those updated instructions. This keeps the work accurate, prevents incorrect items or delays, and maintains a smooth workflow and customer satisfaction. If the teammate can’t be reached or you’re unsure what to update, involving a supervisor is appropriate, but the immediate action should be to correct the ticket and confirm the changes with the teammate.