How do you handle modifications like 'no mayo' or 'extra sauce' while ensuring accuracy?

• A. Ignore modifications to keep speed.
• B. Apply modifications after serving.
• C. Confirm the modification on the order screen, relay to kitchen, and double-check it’s applied before serving.
• D. Tell the customer to order again if unsure.

Answer: (C)

Accuracy in handling customer customization comes from capturing the change in the order system, communicating it clearly to the kitchen, and verifying it before the item goes out. When a customer says no mayo or extra sauce, the first step is to record that modification on the order screen so there’s a single, authoritative record. Next, relay that exact modification to the kitchen so the cooks know to adjust the ingredients. Finally, double-check that the modification has been applied before the order is finished and handed to the customer. This loop minimizes mistakes, reduces waste, and keeps the customer’s preferences safe and satisfied.

Ignoring modifications risks wrong ingredients or allergens. Applying changes after serving is too late to prevent an error. Telling the customer to reorder if unsure creates a frustrating experience.