How would you respond to a customer asking about the store's promotion or discount details?

• A. Provide inaccurate information to be helpful.
• B. Tell them promotions are unavailable.
• C. Provide accurate information from current promotions or direct them to a supervisor if unclear; avoid guessing.
• D. Ignore the question and proceed with order.

Answer: (C)

Handling questions about store promotions and providing accurate, up-to-date information is essential. The best approach is to respond with information drawn from current promotions or direct the customer to a supervisor if the details aren’t clear. This avoids guessing, which can mislead the customer or result in the wrong discount being applied. If you’re unsure, don’t guess—check the latest promotion materials or the POS system, or ask a supervisor for confirmation and then relay the verified details. This keeps the interaction trustworthy and helps ensure the promotion is applied correctly to the order.