What is the proper way to handle a price-related discount request according to policy?

• A. Refuse the request without checking policy.
• B. Confirm the policy with a supervisor and apply the approved discount if allowed.
• C. Apologize and offer a free item.
• D. Ignore the request.

Answer: (B)

The main idea is to handle any price-related discount by following the official policy and getting proper authorization. Confirming the policy with a supervisor and applying the approved discount if allowed ensures discounts are given consistently, legally, and without exposing the business to unauthorized reductions. This process protects against pricing errors or misuse while still delivering good customer service when a discount is within allowed guidelines. If the policy does not authorize the discount, it should not be applied, and you can guide the customer toward any approved promotions or alternatives within policy. In practice, check the policy, obtain supervisor approval if required, apply the discount only after that approval, and note the authorization if your system requires it.