What is the recommended timing for a friendly opening greeting to start the interaction?

• A. After the order is placed.
• B. Only when the customer asks a question.
• C. Within three seconds.
• D. After discussing the menu.

Answer: (C)

A quick, friendly greeting within a few seconds of a guest approaching signals attentiveness and sets a positive tone for the interaction. By acknowledging them right away, you show you’re ready to help and create a welcoming atmosphere before they start ordering. The idea isn’t to rush the guest, but to establish warmth and a smooth flow into the ordering process.

If you wait to greet until after the order is placed, or only speak up when the customer asks a question, you miss the chance to start with a positive impression. Delaying the greeting until after discussing the menu can also slow the interaction and make the experience feel less inviting. Keeping the greeting proactive and timely—typically within about three seconds—helps the guest feel valued and sets expectations for quick, friendly service.

A simple example works well: “Hi there, welcome to Whataburger! What can I get started for you today?” This approach communicates readiness, warmth, and a clear path into helping them order.