When a guest pays with cash and asks for change, what should you do to ensure accurate cash handling?

• A. Count the cash silently and give change from memory.
• B. Count the cash aloud with the guest, verify against the drawer, provide the correct change, and give a receipt.
• C. Estimate the change and hand it over.
• D. Ask a supervisor to handle the cash.

Answer: (B)

Handling cash accurately comes down to a clear, verifiable process. When a guest pays with cash and asks for change, count the cash out loud with the guest so both of you see the exact amount being handed over. Then verify that amount against what’s in the drawer to confirm the calculation is correct and you’re returning the right change. After you’ve confirmed, give the correct change and provide a receipt for the guest. This transparent, step-by-step approach helps prevent mistakes, keeps the transaction accountable, and makes end-of-shift reconciliation easier. Counting silently, guessing the change, or waiting to involve a supervisor for routine cash handling can lead to errors and slow service.