When should you switch to offline processes?

• A. Always use offline.
• B. Only when closing.
• C. When the POS slows during a shift and allowed by policy, inform a supervisor, and continue with tasks.
• D. Never use offline.

Answer: (C)

Switch to offline processing when the POS is slow or not responding during a shift, and only if policy allows. This keeps service moving instead of freezing the line, so you can continue taking orders and payments while the system recovers. Before you switch, check the policy and inform a supervisor so everyone stays aligned on the proper steps. While in offline mode, follow the established procedures for processing transactions without online access and make sure you record everything so it can be reconciled once the system is back online. This approach preserves customer service and data integrity, and you shouldn’t switch to offline as a default or never use it—it's a backup for specific conditions and requires supervisor guidance.